FAQs

SHIPPING

What is the delivery time for my order?

We do our best to get your order to you as quickly as possible. We try to ship your items to you within 10 business days of the time you order.  That said, each item is made after your order is submitted (we keep no inventory) and completing an individually cast, finished, and polished item takes time.

What are my shipping options?

All items are shipped via USPS Priority Mail. However, pick up is available for some parts of Manhattan & Brooklyn.

PAYMENTS

What payment options do I have?

You can pay with VISA, MasterCard, or American Express.

PRODUCTS

How are Jamie Heard pieces made?

Our pieces are created via the lost wax method of casting.  3D printers are used to create the wax form used for casting.

Can I purchase any of these pieces in another metal?

Yes. All pieces are available in gold, platinum, brass, & bronze by special order. Feel free to send us a message for a quote.

Can I make any changes to the design?

All pieces can be customized and created as a special order. For inquiries, please send us a message.

CUSTOM ORDERS

I have an idea for a jewelry piece. Do you accept custom orders?

Yes. While we are bound by some production restrictions, we would be happy to make your ideas into reality. Just send us a message and we’ll be happy to tell you more about our special order process.

RETURNS & EXCHANGES

All defective or incorrect pieces can be returned or exchanged.  Catalog pieces may be returned or exchanged on a case by case basis; provided, however, such a request must be sent (via email or contact page message) within 7 days from the delivery of the products.